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FAQs

What is Helena Frank Studio?

Helena Frank Studio is a small design studio based in Copenhagen, Denmark. It was established in 2015 by Swedish illustrator Helena Frank. Read more about Helena Frank Studio here.


Do you ship worldwide?

Yes! We ship worldwide.


How much does shipping cost?

WE HAVE FREE WORLDWIDE SHIPPING!

Any duties or taxes that may be charged outside the European Union are not included in the shipping cost.


How long will it take to ship my items?

Orders are dispatched within 1 working day of purchase date. The time of delivery can vary with country, normally it takes 2-14 working days within the European Union and 5-21 working days for the rest of the world. Please note that we can’t take responsibility for any delays out of our control, like custom delays etc.


Can I return my items?

We do hope that you are happy with what you receive. If you are not the please get in touch immediately. Please note, postage cannot be refunded and you will have to pay for the return postage. If your package didn’t arrive safe and is damaged, please contact us immediately at studio@helenafrank.com. Great care is taken to package goods securely, so we hope that this won't happen. Please consult the Terms & Conditions page for more information.