PAYMENT
The following methods of payment are accepted:
Dankort, Visa, Mastercard, Maestro, American Express and Pay Pal.

All payments between my payment system and the cardholder are made through an encrypted SSL-line. Your card details are confidential, encrypted, and can not be read by anyone other than your bank. There is no extra charge for card payments and your account will not be charged until you have completed the checkout process.

PRICE & CURRENCY
All prices includes Danish VAT (25%).

SHIPPING & DELIVERY
There is worldwide shipping!
All orders are shipped from Copenhagen (Denmark) with PostNord (Danish postal service).
All orders are dispatched within 1 business day of purchase date.

DENMARK
Standard Shipping: 39 DKK - with Track & Trace to Post Office/Pakkeboks (1-2 business days)
Home Delivery: 49 DKK - with Track & Trace to Home Address (1-2 business days)
Store Pickup: FREE - pick up your order at our shop 'KnAsT' in Copenhagen (Stefansgade 3, 2200 København N, Denmark) - I will contact you when the order is packed and ready for pick-up:-)

REST OF THE WORLD
Standard Shipping: from 49 DKK - Traceable Parcel to Home Address or Post Office depending on which country.
The time of delivery can vary with country, normally it takes 6-10 working days.
Please note that I can’t take responsibility for any delays out of my control, like custom delays etc.
Any duties or taxes that may be charged outside the European Union are not included in the shipping cost, and are to be paid by the customer.

RETURNS
I do hope that you are happy with what you receive. If you are not then please get in touch immediately. Return of your order must happen no later than 2 weeks after delivery, and products must be in original packaging and in the same condition as when you received it.
Once I receive the returned item, the charges will be credited to you. Please note, postage can only be refunded if you have received an incorrect item. The buyer is responsible for the product until it reaches me.
Please send an email to studio@helenafrank.com to let me know that your order is being returned.

Address for returns:
Helena Frank Studio ApS
Frederiksvej 13, stuen
2000 Frederiksberg
DANMARK

RECLAIMS & DAMAGED GOODS
Great care is taken to package goods securely, so it is unlikely that your items will not arrive safely, but if that does happen, please email me immediately at studio@helenafrank.com.
If an item arrives damaged, please send a photograph to demonstrate the damage of the packaging and product within 7 days of receipt of order. Always contact me at studio@helenafrank.com before sending any items.

OUT OF STOCK
All products shown are in stock unless otherwise is stated. However if, for some reason an item should be out of stock anyway, you will be advised by e-mail. If the item will be in stock again, you can choose whether to wait or to cancel your order.

GENERAL INFORMATION
Please note that colours may vary from your computer screen to the actual print. Care is taken to demonstrate the best colour representation in all product images.
All prints are sold unframed.

PRIVACY
Your personal contact information will be treated with confidentiality, and will never be shared with any third parties.

MORE QUESTIONS
If you have further questions, please feel free to contact me at studio@helenafrank.com.
Thank you!